{"product_id":"itil®-managing-professional-transition-version-5-certification-training","title":"ITIL® Managing Professional Transition (Version 5) Certification Training","description":"\u003cdiv\u003e\n\u003cp\u003eITIL® Managing Professional Transition (Version 5) is a transition module designed for candidates who hold either the ITIL 4 Managing Professional or ITIL v3 Expert designation, providing a fast‑track route to transition to ITIL (Version 5).\u003c\/p\u003e\r\n\u003cp\u003eIt consolidates key concepts from ITIL (Version 5) modules including ITIL Product, ITIL Service, ITIL Experience, and ITIL Transformation into a single, accelerated course.\u003c\/p\u003e\r\n\u003cp\u003e.\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eITIL® Managing Professional Transition (Version 5) Certification Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eThis ITIL Management Professional Transition (Version 5) Training course includes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eAccredited course content and curriculum\u003c\/li\u003e\n\u003cli\u003eITIL® Managing Professional Transition (Version 5) Exams (1 covering Product, Service and Experience, and 1 covering Transformation)\u003c\/li\u003e\n\u003cli\u003e1 Year of PeopleCert Plus Membership (includes mock exam \u0026amp; Take2 exam retake option)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eIn this ITIL Management Professional Transition (Version 5) course, you will learn how to:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eExplain and apply the ITIL Product and Service Lifecycle model and lifecycle management activities\u003c\/li\u003e\n\u003cli\u003eInterpret and improve digital service experience using ITIL Experience concepts (experience capture, measurement, governance, and improvement)\u003c\/li\u003e\n\u003cli\u003eUnderstand ITIL Transformation guidance for changing how work is performed while balancing governance, execution, and learning\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eITIL Management Professional Transition (Version 5) Training Prerequisites\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAttendees must hold ITIL 4 Managing Professional or ITIL v3 Expert designation.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eITIL Management Professional Transition (Version 5) Certification Information\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThe ITIL Managing Professional Transition certification is achieved by passing two exams:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eOne covering Product, Service, and Experience\u003c\/li\u003e\n\u003cli\u003eOne focused on Transformation\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eBoth exams are included in the course. These exams assess whether candidates can demonstrate a strong understanding of key ITIL concepts and apply them in practice.\u003c\/p\u003e\n\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eITIL Managing Professional Transition Course Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eModule 1: Introduction to ITIL Product, Service, and Experience\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eEvolution of ITIL: from IT Service Management to Digital Product and Service Management\u003c\/li\u003e\n\u003cli\u003eDigital products vs. digital services: definitions, relationships, and value creation\u003c\/li\u003e\n\u003cli\u003eService offerings and how value is realized through outcomes, not outputs\u003c\/li\u003e\n\u003cli\u003eValue, costs, risks, and value co‑creation\u003c\/li\u003e\n\u003cli\u003eITIL Guiding Principles and the ITIL Value System\u003c\/li\u003e\n\u003cli\u003eIntroduction to the ITIL Product and Service Lifecycle Model\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 2: The ITIL Product and Service Lifecycle – Core Activities\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eLifecycle management as non‑linear, context‑driven activities\u003c\/li\u003e\n\u003cli\u003eProduct vendor vs. service provider perspectives\u003c\/li\u003e\n\u003cli\u003eLifecycle integration, value streams, and operating models\u003c\/li\u003e\n\u003cli\u003eRoles, responsibilities, and service relationships\u003c\/li\u003e\n\u003cli\u003eService journey and experience touchpoints\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 3: Lifecycle Activities in Practice \u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003ePurpose and key concepts\u003c\/li\u003e\n\u003cli\u003eTypical inputs, outputs, roles, and success factors\u003c\/li\u003e\n\u003cli\u003eMetrics and practical recommendations\u003c\/li\u003e\n\u003cli\u003eProduct perspective vs. service perspective\u003c\/li\u003e\n\u003cli\u003eScenario application using ITIL Car Rental\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 4: ITIL Experience\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eExperience as a driver of value (trust, perception, engagement)\u003c\/li\u003e\n\u003cli\u003eExperience signals, journeys, and moments that matter\u003c\/li\u003e\n\u003cli\u003eBalancing performance, cost, reliability, and human outcomes\u003c\/li\u003e\n\u003cli\u003eExperience governance and continual improvement\u003c\/li\u003e\n\u003cli\u003eApplying experience thinking across the lifecycle\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 5: ITIL Transformation\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eTransformation vs. continual improvement\u003c\/li\u003e\n\u003cli\u003eGovernance, positioning, execution, and learning\u003c\/li\u003e\n\u003cli\u003eManaging uncertainty, complexity, and risk\u003c\/li\u003e\n\u003cli\u003eAligning people, processes, and technology\u003c\/li\u003e\n\u003cli\u003eTransformation scenarios using ITIL Car Rental\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 6: ITIL, AI, and Digital Enablement\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAI as an actor in digital products and services\u003c\/li\u003e\n\u003cli\u003eAutomation, decision support, and augmentation\u003c\/li\u003e\n\u003cli\u003eEthical considerations and governance\u003c\/li\u003e\n\u003cli\u003eImpact of AI across lifecycle activities and experience\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 7: ITIL and Other Frameworks\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eIntegration with PRINCE2® and DevOps Institute®\u003c\/li\u003e\n\u003cli\u003eAligning delivery, operations, and 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